Help

FaQ

Va-yu is an On-demand App based electric scooter rental servicefor you daily commutes.

We are currently available in Delhi only.

We will be providing free helmets to the rider as well as for the passenger. The rider and the passenger will also have personal accident cover during the ride.

You can book it through VA-YU app available on both App Store and Play Store.

Yes, the minimum duration for booking a ride is 60 minutes.

You can return the scooter whenever you complete your commute, we dont want you to commit a fixed return time as your ride can always be longer or shorter than what you planned for. Special pricing plans are available for rides longer than 1 day.

You can cancel a ride through your App, there are no charges for that.

We are accepting payments through paytm, debit card, credit card, net banking, UPI and also cash at the pick up location.

You can travel wherever you want to within the state limits of Delhi. You are not allowed to travel outside Delhi to Gurgaon, Noida or Ghaziabad.

It is just Re. 1 per minute.

Vayu is not responsible for your belongings, though you can feel free to call our customer support and check.

You have to always park in a designated parking area and you have to pay for it while the ride is on.

Just a deposit of Rs.500 which is refundable to you once you return the scooter.
Note: Applicable only for digital payments.

That's our headache not yours, we have got it covered under our insurance policy. Connect to our team using the SOS button on the App for immediate road side assistance.

Contact us immediately, we will get our technician there as soon as possible.

No, If the vehicle is found to be driven by someone else than the actual user then any liability arising out of it shall be borne by the user.

Just your driving license and an address proof.